FAQ

1.     Online - this is the simplest way, just add the products you love using the Quick Shop buttons or Add to Basket from Product pages, view and amend your basket at any time and complete the simple checkout process. Our website is safe and really easy to use.

2.     By email – just email us at hello@distinctdesigns.co.uk with your requirements and we will create and email the order to you

3.     By phone – just call our friendly customer service team on +44 (0) 203 471 9008 Mon-Fri 9-5pm (GMT) and ordering over the phone.

You can pay by Credit or Debit card such as Visa, MasterCard, Maestro and Delta or using your PayPal account at Shopping Cart stage

You do not need to create an account and can check out as a Guest, just enter your address and payment details at checkout and we will process the order as soon as we can.

if you create an account you will be able to see your orders, create you Wishlist, indeed speed up the process when you order next time. Shortly we will also be introducing a loyalty scheme, meaning you can save money on future purchases.

Your Wishlist is a list of items you like, almost like a virtual shopping basket that does not expire.

Just add the items you like as you go along so you can come back to see these at any time in the future.

For our standard Radiator Cover please follow the below 3 simple steps: 

1. Measure the vertical height of your radiator ONLY – if the distance between the top and bottom of the radiator is 64 centimetres or less (which is 25” inches or 2’ feet 6” inches) you can use our standard Radiator Covers that are 70 centimetres high (which is 27 ½” inches or 2’feet and 9” inches).

2. For length / width please measure the full horizontal width of the radiator including the valves

3. Now add 10cm (4”inches) to the length measurement, the total will give you the minimum length you will need and ensure the Radiator Cover hides your radiator as well as any valves etc.

For example: if your Radiator and valves measure 90cm / 35” long you will need a 100cm / 39” Radiator Covers. 

Firstly, you will need to know the height of your radiator measured from the top to bottom and if your radiator is 64 centimetres or less (which is 25” inches or 2’ feet 6” inches) you can use our standard Radiator Covers that are 70 centimetres high (which is 27 ½” inches or 2’feet and 9” inches).

Than measure the length / width including the valves i.e. valve to valve and add 10cm (4”inches) to the total to give you the minimum length you will need to order.

For example: if your valve to valve measurement is 90cm / 35” long you will need a 100cm / 39” Radiator Cover; and if your measurement is in between standard sizes (e.g. 93 centimetres I would always go for the larger cover as it gives a better coverage of the area and more flexibility to achieve the perfect position. 

Her is a simple table detailing your valve to valve measurements of the length / width of the radiator  in millimetres, centimetres and inches and size of the Radiator Cover you will need.

Please contact us for a quotation if your radiator is shorter or longer than detailed or if you have any queries.

Sorry, but it might not work. 

Our standard Radiator Covers are 70 centimetres high (which is 27 ½” inches or 2’feet and 9”inches); when fitted the covers hang on the radiators with brackets that are positioned on the back of the covers approximately 5 centimetres (2”inches) down from the top, meaning there needs to be enough space for the remaining height of the cover i.e. 65 centimetre (which is 25” inches or 2’ feet 6” inches) to hang down; you also should allow some space  between the floor and bottom of the Radiator Cover (approximately 10 centimetres) to make srue the air can circulate freely and covers block minimum heat.

You can, of course, move the hanging bracket down on the back of the Radiator Cover, meaning there will be more space from the top of the cover to the top of the radiator. 

Why not contact us now and we will do our best to find a solution to your specific requirement.

Yes, you can. Please just bear in mind that the higher the radiator the larger the space at the bottom i.e. between the floor and the bottom of the Radiator Cover, which might expose skirting board, pipes or even the radiator itself though it might not be very visible.

Please contact us is you need any help in deciding.

Yes, but you might need some additional fittings. Our stanard fittings are designed to hang on a typical panel radiator and we can provide an adapter pack that will let you fit the covers onto a column radiator (one with individual ‘ribs’). 

There are some older radiators with Round or Roll Tops that will not take the standard fittings we supply. WE can ,however, supply you with some alternative fittings, inclduing angle bracket to attach to the wall and the back of the Radiator Cover (thought you would need to check the distance from the wall to the back of Radiator Cover to ensure the size is correct remembering to allow at least 5 centimetres gap from the front of the radiator).

 You can see some additional infromation via this link.

Our Radiator Covers are designed for a quick, one-person installation, with no specialist tools required and I personally have done it in less than 5 minutes.

The only thing you need to do is to decide if you would like the Radiator Cover to be fitted on a permanent basis (follow instructions A) or so it is easily removed and replaced (follow instructions B, recommended). You can access detailed instructions with relevant videos on the Instruction Page.

No. Fixed away from the radiator our most popularRadiator Covers are designed to retain the heat efficiency of your heaters. The panels are designed only to ‘cover’ the front of your radiator, meaning that the top and bottom (and sides) of your radiator are completely open, which allows the free flow of air through the radiator retaining the effective distribution of convected heat. 

The unique designs of the front panels feature large cut outs (these differ for different designs), which also means there is little change to the natural radiant heat yet there is a barrier safeguarding children, pets etc. from touching hot surfaces.

This depends on what type of Radiator Enclosure you select. 

Our most popular Radiator Covers are designed to retain the heat efficiency of your heaters. The panels are designed only to ‘cover’ the front of your radiator, meaning that the top and bottom (and sides) of your radiator are completely open, which allows the free flow of air through the radiator retaining the effective distribution of convected heat. 

The unique designs of the front panels feature large cut outs (these differ for different designs), which also means there is little change to the natural radiant heat.

With top and side panels Radiator Cabinets are more enclosed, but our design features large gaps at the top and bottom of the cabinet meaning, in comparison to other cabinets, there is the least interference with the heat transfer from the radiator to the room, indeed there is a flue effect of cold air being drawn through the radiator and adding the natural convection process. Enclosed on sides the Radiator Cabinets provide an even better barrier safeguarding children, pets etc. from touching hot radiator surfaces or valves so we highly recommend these in children activity areas such as bedrooms, playrooms, nurseries, corridors etc. etc

Yes, we offer Free shipping to Mainland UK. Please see our Shipping Policy for additional details, including the list of excluded aras.

Yes, we can send the products anywhere in the world, just let us know what producst you are interested in and we will let you know what will be the delivery cost.