How can we help you?

Help Centre

How do I Order?

Online, by Email, by Phone

1.     Online - this is the simplest way, just add the products you love using the Quick Shop buttons or Add to Basket from Product pages, view and amend your basket at any time and complete the simple checkout process. Our website is safe and really easy to use.

2.     By email – just email us at hello@distinctdesigns.co.uk with your requirements and we will create and email the order to you

3.     By phone – just call our friendly customer service team on +44 (0) 203 471 9008 Mon-Fri 9-5pm (GMT) and ordering over the phone.

How do I pay for my order?

You can pay by Credit or Debit card such as Visa, MasterCard, Maestro and Delta, or by Bank Transfer.

My Account

Do I have to create and account?

You do not need to create an account and can check out as a Guest, just enter your address and payment details at checkout and we will process the order as soon as we can.

Why would I creat an account?

If you create an account you will be able to see your orders, create you Wishlist, indeed speed up the process for whenever you order next time. Shortly we will also be introducing a loyalty scheme, meaning you can save money on future purchases.

What is a Wish List?

Your Wishlist is a list of items you like, almost like a virtual shopping basket that does not expire.


Just add the items you like as you go along so you can come back to see these at any time in the future.

Information about shipping

Is shipping FREE?

Yes, we offer Free shipping to Mainland UK. Please see our Shipping Policy for additional details, including the list of excluded aras.

Do you ship outside of the UK?

Do you ship internationally?

Yes, we can send the products anywhere in the world, just let us know what products you are interested in and we will let you know what will be the delivery cost.

Do you ship to Ireland?

Yes, we ship to Ireland and all countries in Europe as well as internationally.

Can I order your Radiator Covers if I live in the USA?

Yes, we will deliver your Radiator Covers to the USA and Canada if required.

More about Radiator Covers

How to measure for a radiator cover?

For our standard Radiator Cover please follow the below 3 simple steps: 


1. Measure the vertical height of your radiator ONLY – if the distance between the top and bottom of the radiator is 64 centimetres or less (which is 25” inches or 2’ feet 6” inches) you can use our standard Radiator Covers that are 70 centimetres high (which is 27 ½” inches or 2’feet and 9” inches).


2. For length / width please measure the full horizontal width of the radiator including the valves


3. Now add 10cm (4”inches) to the length measurement, the total will give you the minimum length you will need and ensure the Radiator Cover hides your radiator as well as any valves etc.


For example: if your Radiator and valves measure 90cm / 35” long you will need a 100cm / 39” Radiator Covers. 

What size radiator cover do I need?

Firstly, you will need to know the height of your radiator measured from the top to bottom and if your radiator is 64 centimetres or less (which is 25” inches or 2’ feet 6” inches) you can use our standard Radiator Covers that are 70 centimetres high (which is 27 ½” inches or 2’feet and 9” inches).

Then measure the length / width including the valves i.e. valve to valve and add 10cm (4”inches) to the total to give you the minimum length you will need to order.

For example: if your valve to valve measurement is 90cm / 35” long you will need a 100cm / 39” Radiator Cover; and if your measurement is in between standard sizes (e.g. 93 centimetres I would always go for the larger cover as it gives a better coverage of the area and more flexibility to achieve the perfect position. 

How do I convert my measurements to the size of the Radiator Cover I need?

Her is a simple table detailing your valve to valve measurements of the length / width of the radiator  in millimetres, centimetres and inches and size of the Radiator Cover you will need.


Radiator Length
 including valves
Radiator Cover Length
mm cm inches mm cm inches
800 80 31 900 90 35
900 90 35 1000 100 39
1000 100 39 1100 110 43
1100 110 43 1200 120 47
1200 120 47 1300 130 51
1300 130 51 1400 140 55

Please contact us for a quotation if your radiator is shorter or longer than detailed or if you have any queries.

Can I use the Standard Covers if my Radiators are much lower?

Sorry, but it might not work. 

Our standard Radiator Covers are 70 centimetres high (which is 27 ½” inches or 2’feet and 9”inches); when fitted the covers hang on the radiators with brackets that are positioned on the back of the covers approximately 5 centimetres (2”inches) down from the top, meaning there needs to be enough space for the remaining height of the cover i.e. 65 centimetre (which is 25” inches or 2’ feet 6” inches) to hang down; you also should allow some space  between the floor and bottom of the Radiator Cover (approximately 10 centimetres) to make srue the air can circulate freely and covers block minimum heat.

You can, of course, move the hanging bracket down on the back of the Radiator Cover, meaning there will be more space from the top of the cover to the top of the radiator. 

Why not contact us now and we will do our best to find a solution to your specific requirement.

Can I use the Standard Covers if my Radiators are much higher?

Yes, you can. Please just bear in mind that the higher the radiator the larger the space at the bottom i.e. between the floor and the bottom of the Radiator Cover, which might expose skirting board, pipes or even the radiator itself though it might not be very visible.

Please contact us is you need any help in deciding.

Can I use the Radiator Covers on any type of radiator heaters?

Yes, but you might need some additional fittings. Our stanard fittings are designed to hang on a typical panel radiator and we can provide an adapter pack that will let you fit the covers onto a column radiator (one with individual ‘ribs’). 

There are some older radiators with Round or Roll Tops that will not take the standard fittings we supply. WE can ,however, supply you with some alternative fittings, inclduing angle bracket to attach to the wall and the back of the Radiator Cover (thought you would need to check the distance from the wall to the back of Radiator Cover to ensure the size is correct remembering to allow at least 5 centimetres gap from the front of the radiator).

 You can see some additional infromation via this link.

How long will it take me to fit the Radiator Covers?

Our Radiator Covers are designed for a quick, one-person installation, with no specialist tools required and I personally have done it in less than 5 minutes.

The only thing you need to do is to decide if you would like the Radiator Cover to be fitted on a permanent basis (follow instructions A) or so it is easily removed and replaced (follow instructions B, recommended). You can access detailed instructions with relevant videos on the Instruction Page.

Do radiator covers block / stop heat?

No. Fixed away from the radiator our most popularRadiator Covers are designed to retain the heat efficiency of your heaters. The panels are designed only to ‘cover’ the front of your radiator, meaning that the top and bottom (and sides) of your radiator are completely open, which allows the free flow of air through the radiator retaining the effective distribution of convected heat

The unique designs of the front panels feature large cut outs (these differ for different designs), which also means there is little change to the natural radiant heat yet there is a barrier safeguarding children, pets etc. from touching hot surfaces.

Do radiator covers reduce / restrict heat output?

This depends on what type of Radiator Enclosure you select. 


Our most popular Radiator Covers are designed to retain the heat efficiency of your heaters. The panels are designed only to ‘cover’ the front of your radiator, meaning that the top and bottom (and sides) of your radiator are completely open, which allows the free flow of air through the radiator retaining the effective distribution of convected heat


The unique designs of the front panels feature large cut outs (these differ for different designs), which also means there is little change to the natural radiant heat.


With top and side panels Radiator Cabinets are more enclosed, but our design features large gaps at the top and bottom of the cabinet meaning, in comparison to other cabinets, there is the least interference with the heat transfer from the radiator to the room, indeed there is a flue effect of cold air being drawn through the radiator and adding the natural convection process. Enclosed on sides the Radiator Cabinets provide an even better barrier safeguarding children, pets etc. from touching hot radiator surfaces or valves so we highly recommend these in children activity areas such as bedrooms, playrooms, nurseries, corridors etc. etc


Do you custom design Radiator Covers?

Yes, we can make our Radiator Covers to any size you require.

Can you colour match your Radiator Covers?

Yes, we can produce the covers in all Classic RAL colours as well as in selected wood finishes and you can find all details on our Colours & Finishes page.

Have you got Radiator Covers that will fit my bathroom Towel Rail?

Yes, we make special Radiator Covers that fit onto Towel Rails to protect from direct contact with the hot surface, you can read more on our blog post.

Do you supply Radiator Shelves?

Yes, we supply Radiator Shelves and can produce these in any size you require.

How do I fit Radiator Shelves?

We offer a number of different fitting options for our Radiator Shelves:

Do you make made to measure radiator covers ?

Yes we do make made to measure sizes and many different colours to match your wall paint, flooring, furniture etc. Often, there is only a small surcharge and sometimes no additional cost.

Do you make child safe radiator covers and cabinets

Yes we do make child safe radiator covers and cabinets as well as products for vulnerable people.

Please see some of the range here 

Do you make radiator covers to protect the vulnerable and for care homes

Yes we do make radiator covers and cabinet to protect the vulnerable for sharp edges and risk of burn from hot radiators as well as products to protect children from risk of burn or injury from sharp radiator corners and edges.

Please see some of the range here 

Do you make radiator covers for Care homes?

Yes we do make radiator covers for Care homes, including to protect the vulnerable from burns from Towel rails or indeed any radiator.

See some of the range HERE

Also HERE